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6 Succession Planning Strategies to Use Now!

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 60 minutes is all you need to come up with some great ideas for your company’s succession planning!   Try a brainstorming session! This is a good way to facilitate meaningful, strategic discussion with your group on a sometimes-tough topic. Typically, I’ll recommend a longer SWOT (strengths, weaknesses, opportunities, threats) session, but this is good …

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Ron Johnson and the Three Ds

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Mercifully, it isn’t a singing group. Ron Johnson’s departure as J.C. Penney’s CEO does bring one thing to mind: if you can’t connect to your customers, not much else matters.   Did he make changes? Yes. Was he quick? Absolutely. Did Penney’s customers sail along with the changes? Definitely not.  This turn of events makes me …

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Do They LOVE You? 4 Things to Avoid

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If you want your customers, your clients and your team to love your company, here are 4 things to avoid.

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Got CAM? 3 Sure-Fire Tactics to Make Your Life Easier!

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What’s your favorite season of the year? I’d bet not many of us would say “CAM season is it!”. Here are 3 sure-fire tactics you can use NOW to save time on the back end.

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7 Things Leaders MUST Have

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I admit it: I’m addicted to leadership. One of my favorite, unofficial leadership “mentors” is Jack Welch. Here’s my take on the 7 things Welch says are most important for today’s leaders.

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