Shannon's Blog

Adding Value

It’s a whole new (leadership) world!

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What a pleasure working with this talented leadership group in Mumbai, India!  

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How can YOU hire the best team? See our new White Paper!

Diverse business group

It’s been a Monday. You haven’t even had your coffee yet and you just want to put your head in your hands. On your way into the office, one of your managers located in another city called to say she just fired her assistant—over the phone. As you turn on your com­puter, you hear two …

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Want to develop new business NOW? 3 lessons from the road

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Like many of us, I´ve logged a fair amount of travel time this year. No matter whether you´re on an airplane on the way to a client visit or in your car on the way to a property, you might as well make the most of it. I admit that for me, almost anything is …

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Got Conflict? 5 Strategies to Help You SOLVE It

Persuasion-two angry men slide

It’s been a Friday.  It isn’t even 9 am and you just want to put your head in your hands.  On your way in the door, you hear two of your top managers in the midst of a verbal tussle.  Immediately you see an email from your accounting manager regarding a missed deadline. And before …

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Where did all the customer service go?

dog sleeping

So, where did all the customer service go? I’m afraid it’s all gone to the dogs, as the saying goes. Superior, delightful, attentive customer service, that is.  Just yesterday, I had an outstandingly difficult customer experience with a major worldwide hotel chain.  Routinely confirming my hotel reservation in advance, I discovered that my name  had …

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