Shannon's Blog

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What was YOUR First Job?

killer tomatoes

It was a line straight out of a “B” movie. In fact, the old cult classic movie, “Attack of the Killer Tomatoes” came to mind. Fresh out of college, I walked into a Westside Los Angeles employment agency armed with a theatre degree, confident I was about to land the job of my dreams. The …

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Customer Service: The Eyes Have It

eye-womans

How do you define exceptional customer service? There’s no doubt that great  service begins with our ability to connect with our customers—both internal and external, each and every time. Consider that experts say that it takes us only 2 seconds to decide how we feel about someone and I think you’ll agree that it pays …

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Where Did All the Customer Service Go?

girl with magnifying glass

Has it disappeared? Did someone sell it? Perhaps they gave it away. I’m just kidding of course, but the fact is: we’ve gotten used to poor (even just plain lousy) customer service (and customer satisfaction) in business today.   Here are 3 solid customer service tips you can use in your company today. In fact, I’ll share …

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Socialnomics? Find out here!

social media general slide

Think about it. Experts estimate that 80% of Twitter usage alone is on mobile devices. We all can–and do–update anywhere, anytime, all of the time. How does that affect our customers, and our business strategies? I think you’ll enjoy seeing some of the social media statistics in Erik Qualman’s video “Socialnomics”. What do you think? …

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Want a More Productive Workplace? 3 Tactics to Get You Started

thought bubble

How productive is your workplace? Today the buzz is not only about productivity, it’s about how it translates to performance.  I found some great tactics to get you started in Jones Lang LaSalle’s white paper on the topic:  “Workplace Productivity: Workplace Strategy’s Transformative Role”. Here’s my take on their tips: Leverage your workspace: Sure, we …

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